This policy governs the booking, payment, cancellation, and modification process for stays at Casa Kalamata, made through the website casakalamata.gr. By using the website, the visitor agrees to this policy.
This policy is inextricably linked with the Terms of Use, the Privacy Policy, and the House Rules. Acceptance of this policy implies acceptance of all the above documents as well.
Booking Procedure
Bookings are made directly through the website. The guest is required to fill in their booking details (first name, last name, number of guests, email, phone number, country of residence). For residents of Greece, a VAT number (AFM) is required, while foreign nationals must provide a passport or ID number.
Μετά την υποβολή της κράτησης, αποστέλλονται με email τα στοιχεία χρήστη (όνομα χρήστη και κωδικός) για πρόσβαση στον λογαριασμό του στην ιστοσελίδα.
Payment
Payment is made exclusively via bank transfer. The booking is considered confirmed only after full payment has been received. If payment is not made within the specified timeframe, the booking will be automatically cancelled.
Date Changes
Changing the booking dates is allowed, provided that:
- Availability exists
- The change is requested at least 14 days before the scheduled arrival
Cancellation Policy
- 30 or more days before arrival: full refund, minus any bank fees, which are covered by the guest.
- 14 to 29 days before arrival: 50% refund, with bank fees again covered by the guest.
- Less than 14 days: no refund.
- No-show: no refund.
Damages and Guest Responsibilities
The guest is fully responsible for any damage caused to the property or its equipment and must compensate the owner.
Availability via Other Platforms
Bookings through these platforms are governed by the terms set on those platforms. Bookings can also be made via partner platforms such as Airbnb and Booking.com.