These terms govern the use of the Casa Kalamata website and access to its services. By browsing or using the website, you fully accept the following terms. If you do not agree, please leave the website.

These terms are directly and inseparably linked to the Privacy Policy, Booking/Cancellation Policy, and House Rules pages, and are valid as a single legal framework.

Age Restriction
Use of the website is permitted only for individuals over the age of 18. By accessing the site, you responsibly declare that you are an adult and have the legal capacity to be bound by these terms.

User Accounts
When you submit a booking request, a user account is automatically created. Login credentials are sent via email to the address you provided with your booking request. The user is solely responsible for maintaining the security and confidentiality of their login details.

Permitted Use
The website is intended for personal and non-commercial use. The following are prohibited:

  • Commercial or professional exploitation of the content
  • Use of automated tools (bots, scraping, etc.)
  • Distribution or republication of content without written permission
  • Submission of false, misleading, or inaccurate information

Bookings and Payments
Bookings can be made either directly through the website or via third-party platforms (Airbnb, Booking.com). Direct bookings from our website are only confirmed once the full amount has been paid via bank transfer. The bank transfer is a necessary condition for validating the booking. For other platforms, bookings are governed by the terms and conditions of each respective platform.

Collection of Personal Data
The following information is collected during the booking process:

  • Full name
  • Email
  • Telephone
  • Number of guests
  • Country of residence
  • IP address
  • Browsing statistics via Google Analytics and in case the booking is confirmed after full payment, you will be asked to provide a Tax ID (for Greek residents) or ID/passport number (for foreigners), as required by current legislation.

The data is stored securely, not shared with third parties, and deleted upon request—unless an active booking or legal obligation for retention exists.

Use of Cookies and Analytics
The website uses cookies and Google Analytics for statistical analysis and to improve the browsing experience. Continuing to use the website means you accept the use of these technologies.

Copyright
All website content (texts, photos, logos, videos, graphics) is the intellectual property of Casa Kalamata or respective providers and is protected by Greek and European law.

Links to Third Parties
The website contains links to third parties (such as Airbnb, Booking.com). Casa Kalamata bears no responsibility for the content or policies of these websites. Casa Kalamata bears no responsibility for the content or policies of these websites.

Limitation of Liability
Casa Kalamata is not liable for:

  • Website technical issues
  • Data loss
  • Delays or inability to access the website
  • Errors or omissions caused by third parties or users

Legal Framework
Use of the website and interpretation of these terms are governed by Greek law. The courts of Athens have jurisdiction over any disputes.

This Privacy Policy describes how Casa Kalamata collects, stores, uses, and protects the personal data of visitors and users of the website casakalamata.gr, as well as those who make reservations through it.

By using the website and our services, you explicitly accept the terms of this Privacy Policy.

The Privacy Policy is closely linked to the Terms of Use, the Reservation/Cancellation Policy, and the Residence Rules. Acceptance of this policy implies acceptance of the related pages as well.

Data Controller

The data controller for your personal data is Casa Kalamata, located in Kalamata, Greece. You can contact us regarding any matter related to your personal data at: 📧 info@casakalamata.gr

What Data We Collect

During your browsing of the website and/or your booking through it, we may collect:

  • Full name
  • Email
  • Telephone
  • Number of guests
  • Country of residence
  • VAT number (only for Greek citizens)
  • ID number or passport number (only for non-Greek guests)
  • IP address
  • Browsing Cookies
  • Data through Google Analytics (e.g., device type, browser, geographical location)
  • Bank deposit details are only collected for payment confirmation (we do not store IBAN or other banking details).

Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

  • Execution of a Contractual Relationship (e.g., accommodation booking)
  • Legal Obligation (e.g., submission of information to tax authorities)
  • Consent (e.g., for sending informational emails)
  • Legitimate Interest (e.g., for website and transaction security)

Where the Data are used

Your personal data is used exclusively for the following purposes:

  • The execution of the reservation and stay
  • Compliance with tax and legal obligations
  • The management of communication and customer service
  • Improving the user experience of the website
  • For statistical purposes via Google Analytics

Data Retention Period

Your personal data is retained:

  • For as long as there is an active reservation or a related legal obligation.
  • Up to 90 days after the completion of the reservation.
  • In any case, the data will be deleted upon the user’s request, unless there is a legal or contractual obligation to retain them.

Sharing of Data with Third Parties

Your data is not shared with third parties, except for the following cases:

  • Competent Authorities in Case of Legal Requirement

No Sale or Rental of Personal Data to Third Parties

User Rights (According to GDPR)

You have the right:

  • Access to Your Data
  • Correction or Deletion
  • Restriction of Processing
  • Withdrawal of Consent
  • Submitting a Complaint to the Personal Data Protection Authority (www.dpa.gr)

You can exercise the above rights by sending an email to info@casakalamata.gr.

Cookies and Tracking Technologies

The website uses cookies for:

  • Traffic Analysis
  • Storing preferences
  • Ensuring technical functionality
  • Connection to third-party services (Google Analytics)

You can change the cookie settings from your browser at any time.

Data Security

Your personal data is protected by:

  • SSL encryption
  • Limited access only to authorized individuals.
  • Systematic backup creation.
  • Physical and electronic protection from unauthorized access.

Modifications of the Policy

This policy may be modified at any time without prior notice. The latest version is always available on this page.

This policy governs the booking, payment, cancellation, and modification process for stays at Casa Kalamata, made through the website casakalamata.gr. By using the website, the visitor agrees to this policy.

This policy is inextricably linked with the Terms of Use, the Privacy Policy, and the House Rules. Acceptance of this policy implies acceptance of all the above documents as well.

Booking Procedure

Bookings are made directly through the website. The guest is required to fill in their booking details (first name, last name, number of guests, email, phone number, country of residence). For residents of Greece, a VAT number (AFM) is required, while foreign nationals must provide a passport or ID number.

Μετά την υποβολή της κράτησης, αποστέλλονται με email τα στοιχεία χρήστη (όνομα χρήστη και κωδικός) για πρόσβαση στον λογαριασμό του στην ιστοσελίδα.

Payment

Payment is made exclusively via bank transfer. The booking is considered confirmed only after full payment has been received. If payment is not made within the specified timeframe, the booking will be automatically cancelled.

Date Changes

Changing the booking dates is allowed, provided that:

  • Availability exists
  • The change is requested at least 14 days before the scheduled arrival

Cancellation Policy

  • 30 or more days before arrival: full refund, minus any bank fees, which are covered by the guest.
  • 14 to 29 days before arrival: 50% refund, with bank fees again covered by the guest.
  • Less than 14 days: no refund.
  • No-show: no refund.

Damages and Guest Responsibilities

The guest is fully responsible for any damage caused to the property or its equipment and must compensate the owner.

Availability via Other Platforms

Bookings through these platforms are governed by the terms set on those platforms. Bookings can also be made via partner platforms such as Airbnb and Booking.com.

The following rules aim to ensure the safety, comfort, and harmonious stay of all guests at Casa Kalamata. Accepting a reservation implies full acceptance of these rules.

This page is directly linked to the Terms of Use, Privacy Policy, and Booking & Cancellation Policy and forms an integral part of them.

Pets
Pets are allowed. Guests are responsible for the care and cleanliness of their animals during their stay.

Smoking
Smoking is strictly prohibited indoors. It is only allowed outdoors, with respect to other guests and the property.

Parties and events
Parties or events of any kind are not allowed inside the property.

Visitors
Visitors are allowed during the day, but not for overnight stays, unless previously agreed with the owner and provided that the stated guest capacity of the property is not exceeded.

Children
Children are welcome, but parents or guardians are fully responsible for their supervision and safety.

Quiet Hours
Quiet hours apply as per Greek law:
Summer period (1/4 – 30/9): 15:00 – 17:30 & 23:00 – 07:00
Winter period (1/10 – 31/3): 15:30 – 17:30 & 22:00 – 07:30
These hours must be strictly observed.

Number of guests
The number of occupants must not exceed the number agreed upon during booking. In case of violation, the owner reserves the right to cancel the stay immediately without a refund.

Protection and Security
Security cameras are installed in the outdoor areas of the property to ensure the safety of guests and belongings. There are no cameras indoors.

In the event of a serious violation of the rules, the owner reserves the right to take legal action or involve the insurance company where applicable. In such cases, guests are liable for any costs or damages incurred.

Damages and Breakages
Guests are fully responsible for any damage to the property, equipment, or common areas. Any damage will be charged additionally and may be deducted from any deposit or require payment. Failure to comply may lead to legal action.

Penalties
In case of a serious or repeated violation of the above rules, the owner reserves the right to terminate the stay early, without a refund.

Check-in and Check-out Times
Check-in time is 15:00 local time and check-out time is 11:00 local time. Early check-in or late check-out is not allowed unless otherwise agreed with the owner and subject to availability.

Services During the Stay
According to Greek law, services such as daily cleaning, linen/towel changes, or breakfast provision are not offered during the stay. The property provides the necessary equipment for guests to self-serve.